The Student Code of Conduct sets out AIBI Higher Education’s expected standards with regards to student conduct.
AIBI Higher Education is committed to the intellectual and personal welfare of its students, staff, and members of the broader community. It aims to provide a safe, secure, respectful and inclusive academic environment and student conduct is a crucial factor to such an environment.
Students are accountable for their conduct and it is their responsibility to be familiar with this Code and other behaviour standards published by AIBI Higher Education.
Breaches of the Student Code of Conduct are dealt with by the rules of procedural fairness. If it is determined that a breach has occurred, the severity of the breach will be considered when determining the penalty and sanctions. For minor breaches, the penalty may be an apology or attending relevant training, and for major breaches may be exclusion or referral of the matter to the relevant authorities. Major breaches are deliberate, planned, significant in scale, significant in scope, and/or in breach of legislation.
The Student Complaints and Appeals Policy supports AIBI Higher Education’s commitment to resolving disputes between students and AIBI Higher Education and its staff as quickly and as sensitively as possible.
AIBI Higher Education operates on the basis that AIBI Higher Education’s decisions with regard to academic and professional matters are entrusted to staff in accordance with established procedures. It is recognised however that from time to time disputes may arise with respect to these decisions. This Policy will assist all parties to resolve any issues that arise in the course of AIBI Higher Education’s operations.
ll complaints and appeals are handled through a four-stage process, with each stage representing an increase in the level of formality with which the complaint or appeal is handled::
If you are dissatisfied with any aspect of AIBI Higher Education’s operations, including academic matters, in the first instance you should discuss the issue with the relevant AIBI Higher Education’s staff, or another member of staff within 10 working days of the appearance of the concern.
If you failed to reach a resolution to your complaint raised informally, you can lodge a formal complaint with AIBI Higher Education within 10 working days. Formal complaints are raised in writing and should be sent to studentsupport@aibihe.edu.au, and are reviewed by the Program Coordinator (academic matters) or the Registrar (non-academic matters).
If you fail to reach a resolution to your formal complaint, you can lodge a formal internal appeal in writing within 20 working days of receipt of the AIBI Higher Education decision. Formal internal appeals are considered by an independent committee which includes the Dean and a member of the Academic Board.
If you fail to reach a resolution to your informal complaint, you can lodge an appeal with a third party.
Domestic and overseas students may lodge an appeal with any independent third party, such as the NSW Ombudsman for complaints relating to administrative and academic decisions and/or the Resolution Institute (Resolution Institute).
Overseas students may lodge an appeal regarding administrative actions or decisions made by AIBI Higher Education with the Office of the Commonwealth Ombudsman or phone 1300 362 072 for more information. This is a free, independent and impartial Australian government service for international students.
The right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies.
Where use of a computer is required to participate to a unit, students are expected to bring a personally-owned device. The student’s device must satisfy the technological requirements as specified in the unit outline and/or program information. The Institute will only offer limited technical support to assist students connecting their device to the network and installing required software.
